Up until recently, the "serpentine" queue was the norm in America - and businesses were proud to implement them.
"There used to be a bank in New York called Chemical Bank and they used to claim that they were the first ones to have that in their bank lobbies," says Richard Larson, a queuing theorist at MIT. "Wendy's is very proud that they were the first ones in fast food to have the single serpentine line."
The model works because most members of society agree the person who's been waiting longest should be served next, he says.
But today, many Americans are waiting in a new kind of queue - the priority queue, where certain customers get higher priority because they pay.
How do you feel about this practice?? Do you think it will become more commonplace?
Edited by jugoso, 04 October 2012 - 06:02 PM.