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Problems loggin in


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#1    Abramelin

Abramelin

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Posted 14 December 2012 - 09:46 AM

Hello Saru (or other admin) :

UM member NO-ID-EA sent me this pm on another site:

Quote

Hi , i have been trying to post on the same site, but for some reason it stopped recognising me 4 days ago, have asked for lost P/word but get no e-mail back..... do you have any contacts with admin there ?

And I read it just now, so it must be something of a week now that NO-ID-EA cannot login.

Could you look into it, pls?


#2    Saru

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Posted 14 December 2012 - 10:31 AM

He's e-mailed me several times about this and I've sent him several responses however he keeps repeating the same message as though he isn't receiving my replies. Can you tell him that I have been answering him and that perhaps my e-mails are ending up in his junk/spam folder, as are the password recovery e-mails that he isn't receiving.

The issue appears to be that either there's an issue with his browser or he's entering the wrong login details. He needs to either try logging in with another browser or reset his password, if he can receive the e-mails he was sent then he should be able to do this and/or get back to me in an e-mail so I can reset it for him.

Thank you.


#3    Abramelin

Abramelin

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Posted 14 December 2012 - 02:54 PM

View PostSaru, on 14 December 2012 - 10:31 AM, said:

He's e-mailed me several times about this and I've sent him several responses however he keeps repeating the same message as though he isn't receiving my replies. Can you tell him that I have been answering him and that perhaps my e-mails are ending up in his junk/spam folder, as are the password recovery e-mails that he isn't receiving.

The issue appears to be that either there's an issue with his browser or he's entering the wrong login details. He needs to either try logging in with another browser or reset his password, if he can receive the e-mails he was sent then he should be able to do this and/or get back to me in an e-mail so I can reset it for him.

Thank you.

Lol, I forgot to read this forum.

OK, I will tell him.

Thanks.





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