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annoying popup/malware


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#1    chromefox

chromefox

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Posted 18 December 2012 - 02:59 PM

Hey guys my system keeps opening firefox up when i start up and it goes to a website called sh.com, i have run spybot and anti malware to no luck , its just annoying the hell outta me  i tried another tool too forgot the name and here is my hijack anyone got any ideas?


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:58:32, on 18/12/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton 360\Engine\20.2.0.19\ccSvcHst.exe
C:\Program Files (x86)\EVGA Precision X\EVGAPrecision.exe
C:\Users\James\AppData\Roaming\SanDisk\SanDiskSecureAccess_Manager.exe
C:\Program Files (x86)\Overwolf\Overwolf.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\BlueStacks\HD-Agent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\BlueStacks\HD-Frontend.exe
C:\Program Files (x86)\BlueStacks\HD-Adb.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer...68v1h5w46n1v447
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.2.0.19\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.2.0.19\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.2.0.19\coIEPlg.dll
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [BlueStacks Agent] C:\Program Files (x86)\BlueStacks\HD-Agent.exe
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files (x86)\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [DS3 Tool] C:\Program Files\MotioninJoy\ds3\DS3_Tool.exe -mini
O4 - HKCU\..\Run: [SanDiskSecureAccess_Manager.exe] C:\Users\James\AppData\Roaming\SanDisk\SanDiskSecureAccess_Manager.exe
O4 - HKCU\..\Run: [Overwolf] C:\Program Files (x86)\Overwolf\Overwolf.exe -silent
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube Download - C:\Users\James\AppData\Roaming\DVDVideoSoftIEHelpers\freeytvdownloader.htm
O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Users\James\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.clonewarsadventures.com
O15 - Trusted Zone: *.freerealms.com
O15 - Trusted Zone: *.soe.com
O15 - Trusted Zone: *.sony.com
O15 - Trusted IP range: http://192.168.0.1
O15 - ESC Trusted IP range: http://192.168.0.1
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BlueStacks Android Service (BstHdAndroidSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-Service.exe
O23 - Service: BlueStacks Log Rotator Service (BstHdLogRotatorSvc) - BlueStack Systems, Inc. - C:\Program Files (x86)\BlueStacks\HD-LogRotatorService.exe
O23 - Service: CLHNService - Unknown owner - C:\Program Files (x86)\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\20.2.0.19\ccSvcHst.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Overwolf Updater Service (OverwolfUpdaterService) - Overwolf Ltd - C:\Program Files (x86)\Overwolf\OverwolfUpdater.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\SysWOW64\PSIService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 11817 bytes


#2    AsteroidX

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Posted 18 December 2012 - 03:05 PM

I once had problems with firefox. Pop-Ups out of control. I deleted it off my PC. DL'd Google Chrome. It stopped working with any speed at all. Pages would take a day to load. So I redid Firefox. Working fine now. Make sure you turn on the pop up blocker on set up. Prolly an easier way but that  my experience.


#3    chromefox

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Posted 18 December 2012 - 03:06 PM

hmm see im runnin adblock plus and there version of a pop up blocker too but still no luck , cant say i have really used chrome either tbh


#4    Coffey

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Posted 18 December 2012 - 03:28 PM

You must have installed this by mistake while installing something else. (happens often as companies like to instal other rubbish on your machine when you Instal their free stuff) Don't worry though i'm an IT techy and do it sometimes myself when installing stuff, they have it clicked as you agree already and if you're like the majority of people, usually just keep pressing next. lol


Open firefox, click on Firefox drop down menu (top right of window) then in the menu on the right side of options click on "add ons" then either disable and uninstall any add ons with "sh.com" in the name or anything like it.

If you can't see it or need help reply with your list of add ons please.

If this method doesn't work you need to go to your add/remove programs list and look for anything installed with that that name or anything you don't recognise, then remove it.  

Just quote my posts if you reply/need assistance so I get a notification.

Edited by Coffey, 18 December 2012 - 03:30 PM.

When the power of love overcomes the love of power, the world will know peace.

#5    chromefox

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Posted 18 December 2012 - 03:33 PM

lol me too hence why im stumped think im overlooking something my add ons and program list seem fine im wondering if its some programs backhanded way of advertising tbh


#6    WoIverine

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Posted 18 December 2012 - 03:35 PM

uninstall firefox...download a new version, reinstall?

Edited by WoIverine, 18 December 2012 - 03:42 PM.


#7    chromefox

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Posted 18 December 2012 - 03:43 PM

tried thought it might solve it but it just came back .....its grating on me


#8    WoIverine

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Posted 18 December 2012 - 04:33 PM

You could try googling, "how to remove popup sh.com firefox", I'm sure others have had the same issue. Ok, so I just tried that...sh.com is pretty inconclusive. Sorry man. I'll check around.  Check this out:
https://www.google.c...iw=1680&bih=921

People are saying it's a virus.  Did you run a norton scan? Your log shows that you have norton. If not, you can run a free scan here:

http://security.syma...WelcomePage.asp

You'll need to use IE to do the freescan.  If it's a virus, you want to get that off your machine asap as random malware can have keyloggers, and other unwanted things. It sucks, but I've had to format a few times due to getting nailed. The MS blaster virus was so bad, I had to format like 4x. Whenever I plugged in a network cable, it would nail me again, was crazy. lol

Edited by WoIverine, 18 December 2012 - 04:50 PM.


#9    AsteroidX

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Posted 18 December 2012 - 04:47 PM

Is it highlighting words then if you mouse over them the add pops relating to that word ?

I just checked mine have no add-ons and only my basic programs are being auto updated. If its update time Ill manually do it.

Edited by AsteroidX, 18 December 2012 - 04:49 PM.


#10    chromefox

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Posted 18 December 2012 - 05:06 PM

hey yea i did a scan but didnt pick anything up oddly will check that further though  and nope it isnt highlighting anything... and a format tbh isnt really something i want to do if i can help it


#11    chromefox

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Posted 18 December 2012 - 05:07 PM

reckon safe mode an norton again...


#12    Coffey

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Posted 18 December 2012 - 05:16 PM

View PostAsteroidX, on 18 December 2012 - 04:47 PM, said:

Is it highlighting words then if you mouse over them the add pops relating to that word ?

I just checked mine have no add-ons and only my basic programs are being auto updated. If its update time Ill manually do it.

My housemate had that on her netbook, had to fix it by going into the registry. Was not fun.

View Postchromefox, on 18 December 2012 - 03:33 PM, said:

lol me too hence why im stumped think im overlooking something my add ons and program list seem fine im wondering if its some programs backhanded way of advertising tbh


Oh! lol

Only other thing I can suggest is that it's in the registry. In which case you will need to find a guide on the net to remove it.

I has to be on your computer somewhere to be able to load firefox.

Have you checked your start up programs to see if it's in there?

Use the run "msconfig" way and check that to see if there is anything in there.

When the power of love overcomes the love of power, the world will know peace.

#13    BiffSplitkins

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Posted 18 December 2012 - 05:38 PM

Download and run ComboFix.exe from this link http://www.bleepingc...nload/combofix/

Let run it's course. If it gives a warning about your antivirus running and possibly interfering I never worry about that. The log file will look confusing if you don't know what it actually means. I've seen this tool take up to 1 1/2 hrs to fully run so be patient.

I use this tool to fix some of my client's pc's that don't want to spend the extra $$ on a full wipe and restore to factory new. It works wonders.

"The problem with internet quotes is that you cant always depend on their accuracy" -Abraham Lincoln, 1864

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#14    AsteroidX

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Posted 18 December 2012 - 05:47 PM

Did you check to see if your default page get changed ?

Quote

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

Sometimes they like to do wonky advertising for peeps through the auto updater Ive noticed. Thats where I beleive the add pop up got added to my pc itleast


#15    chromefox

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Posted 18 December 2012 - 06:43 PM

tried combo fixer same result just finished a virus scan in safe mode it removed cookies an that was it...oddly its not shown on this boot so ill wait to see on next boot if it does it again an yea checked msconfig too but nuttin out the ordinary, baffled by it tbh





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