I had my nails done about a month ago by a local nail tech who just got out of school. I live in a small town and I believe in supporting small businesses when you can! I had also trained this girl when we worked at the Dairy Queen together in High School. Anyway when she began putting on the tips (a full set) she had the large curve type nails. I later found out the type of curve nail she had was called dragon lady if that gives you an idea of how curved they were. I asked if she had any others than that cause I didn't want a curve in them. She said that was all she had and she could do them w/o the curve - she wouldn't put one in them or something. I had no idea what she was talking about! All I knew is that I did not want to look like I had claws. I called her back either that evening or the evening after and told her we really needed to add some acrylic to them because they looked silly. The bottom was very skinny and the top was very wide. She couldn't get me in that day so I told her I would call her back and we'd set up an appointment. So two days after I had them done (she was out for the weekend and I could not contact her) I had two nails pop off. Initally I paid her $30 for the full set of nails which is pricy for this area. Anyway I called and let the place know where she rents her room that I had problems - she wasn't going to be in until Tuesday so I just so happened to be off on Tuesday and I went to her to show her my nails - she said she could re-do them the following day. We did not discuss money at this time - I assumed it would be free considering she just did them the week before. So she tells me she has to put the curve in them that was the only way to get them to stay and I said whatever you have to do to make them stay then do it. All the while I am thinking - if you couldn't get them to stay like that the last time you should have said so and we wouldn't be going through this mess. So we proceeded to fix 6 of my nails (the others broke off between the time I called and Tuesday). Out of politeness when she was done I asked how much she wanted - she said $20 and I thought ok thats really not fair but I paid it because I knew the girl from high school - so I paid it and left reminding myself that was the last time I was going there. Then 4 days later I had had a nail to break again - sortly there after I had three others come off. I was really upset - I called the place again to let them know - they were supposed to call her at home and she was to call me. I began thinking now why is this situation fair. Especially to me! So I called her since she did not bother to call me back I told her that I felt I should get my $20 back because I have had two flip off again in less than a week I also had others that were getting ready to flip and others that are beginning to lift. I told her that I didn't think I should have to have paid a total of $50 bucks for nails that wouldn't stay on and I would like the 20 that I gave her last week back and I would go my way she would go hers and I would find someone who could do my nails correctly. She replied that she only did what I wanted (not true) and that she didnt' give refunds nor did she offer to fix the nails that are now broken not that I want her to because she clearly can't do them the way I want them (to stay on) and I had given her a chance to fix them...so I told her she'd be hearing from the attorney genrals office and the board of cosmetologsits - she use a smart alec tone and told me to have them to call - i think she thought i was bluffing So I filed a complaint! Turns out the place she was working did not have a shop license! She contents that she only did what I told her to do - I did ask her to leave the arch out but because I didn't want claws and I didn't understand what she was talking about when she mentioned a curve. I have thought it over and I can not come up with a fair solution for this problem I know she spent her time and materials on doing my nails but let's face it I had two sets of nails in less than two weeks and none of them stayed on! She also contends that the places I had them done before used illegal material to make them stay - I have no idea if they did or not but I have since had a new set put on and I have had no problems at all in the 3 weeks I have had them. I also noticed the other day that she has "closed up shop" and I wonder if it is because of me. I am sure she got fined if she was caught without a shop license. Ok so here are my main questions 1) What do you feel would be a fiar solution to this problem. I want my $50 back. But that wouldn't be fair to her....I have had to pay someone else to put on a new set of nails that she should have in the first place! Should I just ask for 50 and be done with it? 2) Any tips, pointers,etc on how I can make my case stronger - I would be happy to share the letters I have written to the Board about it if anyone is truly interested but I don't think most people here are