The man walked in to the newsagents in Cologne, Germany, and mumbled something at cashier Michaela Sobor.
But the 24-year-old said she couldn't understand a word he was saying and asked him to repeat himself.
"I didn't realise it was a robbery, I just thought he had wrapped himself up warm because of the cold weather," she said.
She added it was only when he pushed his way behind the counter and pointed a gun at her that she realised what he wanted.
The man was able to make off with over £1,000 in cash. Police are now asking for witnesses to come forward to help in their investigation.
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