Actual call centre conversations - the last one is a cracker!!!!!

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".

Operator: "Where did you get that number from, sir?".

Customer: "It was on the door to the Travel Centre".

Operator: "Sir, they are our opening hours".
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"

Operator: "I'm sorry, sir, I don't understand who you are talking about".

Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"

Operator: "I think you mean the telephone point on the wall".

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"

Operator: " Doesn't the product give you a clue?"

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France , do I have to change the steering wheel to the other side of the car?"

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".

Operator: "I'm sorry, there's no listing. Is the spelling correct?"

Caller: "Well, it used to be called the Bargoed Fish Bar but the'B' fell off".

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Then there was the caller who asked for a knitwear company in Woven.

Operator: "Woven? Are you sure?"

Caller: "Yes. That's what it says on the label; Woven in Scotland."

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:

"I haven't got a pen, so I'm steaming up the window to write the number on".

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Tech Support: "I need you to right-click on the Open Desktop".

Customer: "OK".

Tech Support: "Did you get a pop-up menu?".

Customer: "No".

Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"

Customer: "No".

Tech Support: "OK, sir. Can you tell me what you have done up until this point?".

Customer: "Sure. You told me to write 'click' and I wrote 'click'".

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"

Customer: "Wow. How can you see my screen from there?"

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired.
This is from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".


Operator: "Ridge Hall, computer assistance; may I help you?"

Caller: "Yes, well, I'm having trouble with WordPerfect."

Operator: "What sort of trouble??"

Caller: "Well, I was just typing along, and all of a sudden the words went away."

Operator: "Went away?"

Caller: "They disappeared."

Operator: "Hmm. So what does your screen look like now?"

Caller: "Nothing."

Operator: "Nothing??"

Caller: "It's blank; it won't accept anything when I type."

Operator: "Are you still in WordPerfect, or did you get out??"

Caller: "How do I tell?"

Operator: "Can you see the C: prompt on the screen??"

Caller: "What's a sea-prompt?"

Operator: "Never mind, can you move your cursor around the screen?"

Caller: "There isn't any cursor: I told you, it won't accept anything I type."

Operator: "Does your monitor have a power indicator??"

Caller: "What's a monitor?"

Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"

Caller: "I don't know."

Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"

Caller: "Yes, I think so."

Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.

Caller: "Yes, it is."

Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"

Caller: "No."

Operator: "Well, there are. I need you to look back there again and find the other cable."

Caller: "Okay, here it is."

Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

Caller: "I can't reach."

Operator: "Uh huh. Well, can you see if it is??"

Caller: "No."

Operator: "Even if you maybe put your knee on something and lean way over??"

Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."

Operator: "Dark??"

Caller: "Yes - the office light is off, and the only light I have is coming in from the window."

Operator: "Well, turn on the office light then."

Caller: "I can't."

Operator: "No? Why not??"

Caller: "Because there's a power failure."

Operator: "A power........... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??"

Caller: "Well, yes, I keep them in the closet."

Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

Caller: "Really? Is it that bad?"

Operator: "Yes, I'm afraid it is."

Caller: "Well, all right then, I suppose. What do I tell them??"

Operator: "Tell them you're too f*%king stupid to own a computer!!!!!"

AWESOME!
He should have been promoted.

Wow . . .

Power outage . . . too f-ing stupid to own a computer is right! Sometimes you just have to wonder what goes through peoples heads.

The guy is right he should be made manger i mean GOD are we getting that stupid we are truly doomed

Has nobody thought of the fact that he wouldn't have telephone service without power?

I suppose he might have used a cellphone, but I think the story's fake. Very funny though.

Truth is sometimes stranger than fiction. It's probably a true story.

Customer service can be extremely challenging work. There is a local retail shop that
has a sign saying, "Be nice to our employees, they are harder to find than customers."
Bravo to that business owner..

you have to wonder how those kinds of people managed to survive this long....

Hey, it's an honest mistake - anyone could make it.

Ok, I'm rationalizing just a little bit. man, are people really that dumb? Was this a real call, or is it a joke?

I'm sure it was a joke. I mean...come on, Shelly.

Actually, AngryCrustacean, phone service doesn't necessarily go out if you have a power outtage. If you have a cordless phone, those have to be plugged in and they won't work without power. But a standard phone will. I live out in the country and we get power outtages a lot during the spring and summer storm seasons. I've used the phone many a time to call in a power failure in the dark.

Ah not true. If he was using a land line with an analogue phone there are no electrical requirements.

(oops, didn't see your reply elfstone )

wow he should've been promoted! ahha