The conversation went something like this:
Customer: "A few years back I was a hard case"
Me: *laughs*
All goes quiet, the customer's shoulders stiffen. I stop what I am doing and realize I had better ask her to repeat what she had said...
Customer: "A few years back I had a heart attack"
I could have died! I did explain why I laughed and what I thought she HAD said, she found it funny which was a relief lol.
Anyone else have a story to tell whereby they have said the wrong thing, because they misheard in the first place?