Join the Unexplained Mysteries community today! It's free and setting up an account only takes a moment.
- Sign In or Create Account -
Sign in to follow this  
Followers 0
keithisco

Unable to obtain password

6 posts in this topic

Hi Saru,

I have a strange problem, not in the "Grand Scheme of Things" sense but on UM.

My profile and data shows my very old hotmail address for proving who I am am etc. But, I have not used that account for a few years and it is now defunct. I cannot access that account.

I needed to request a reminder of my UM Password, but UM requires me to log on to the old account which I can no longer do, in order to verify the request (understandable of course for security reasons).

So, in short, I have this one laptop where I am permanently logged in, but when I want to use another laptop / PC to access my account then I am (forgive the lapse into the vernacular) stuffed!!

Is there a solution?

Regards

keith

Share this post


Link to post
Share on other sites

A way around that would be to update the e-mail address on your account first, when you enter a new one it will send you a confirmation e-mail with a link to click on in order to validate it. ( smiliar to when registering )

Once you have the new e-mail address on your account you'll be able to run the password change option.

Let me know if you run in to any difficulties.

Share this post


Link to post
Share on other sites

A way around that would be to update the e-mail address on your account first, when you enter a new one it will send you a confirmation e-mail with a link to click on in order to validate it. ( smiliar to when registering )

Once you have the new e-mail address on your account you'll be able to run the password change option.

Let me know if you run in to any difficulties.

Hi Saru,

I have tried updating my e-mail address but I am prompted to put in my password (the one I cannot remember), and it tells me I must complete the form...

Any other possibilities, as I would like to contribute to UM when I am at home?

Share this post


Link to post
Share on other sites

If you PM me with the details i can update your account for you.

Share this post


Link to post
Share on other sites

If you PM me with the details i can update your account for you.

Excellent! Thanks Saru...

Share this post


Link to post
Share on other sites

No problem. :)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.