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Still Waters

Call centre menu options catalogued

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Retired IT manager Nigel Clarke, from Kent in the UK, has launched a website listing the call centre menu sequences for accessing thousands of services.

He started the project after growing frustrated about the number of options and amount of recorded information on call centre menus.

Mr Clarke discovered that some automated menus have nearly 80 options.

http://www.bbc.co.uk...nology-22567656

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