keithisco Posted April 9, 2012 #1 Share Posted April 9, 2012 Hi Saru, I have a strange problem, not in the "Grand Scheme of Things" sense but on UM. My profile and data shows my very old hotmail address for proving who I am am etc. But, I have not used that account for a few years and it is now defunct. I cannot access that account. I needed to request a reminder of my UM Password, but UM requires me to log on to the old account which I can no longer do, in order to verify the request (understandable of course for security reasons). So, in short, I have this one laptop where I am permanently logged in, but when I want to use another laptop / PC to access my account then I am (forgive the lapse into the vernacular) stuffed!! Is there a solution? Regards keith Link to comment Share on other sites More sharing options...
Saru Posted April 9, 2012 #2 Share Posted April 9, 2012 A way around that would be to update the e-mail address on your account first, when you enter a new one it will send you a confirmation e-mail with a link to click on in order to validate it. ( smiliar to when registering ) Once you have the new e-mail address on your account you'll be able to run the password change option. Let me know if you run in to any difficulties. Link to comment Share on other sites More sharing options...
keithisco Posted April 11, 2012 Author #3 Share Posted April 11, 2012 A way around that would be to update the e-mail address on your account first, when you enter a new one it will send you a confirmation e-mail with a link to click on in order to validate it. ( smiliar to when registering ) Once you have the new e-mail address on your account you'll be able to run the password change option. Let me know if you run in to any difficulties. Hi Saru, I have tried updating my e-mail address but I am prompted to put in my password (the one I cannot remember), and it tells me I must complete the form... Any other possibilities, as I would like to contribute to UM when I am at home? Link to comment Share on other sites More sharing options...
Saru Posted April 11, 2012 #4 Share Posted April 11, 2012 If you PM me with the details i can update your account for you. Link to comment Share on other sites More sharing options...
keithisco Posted April 12, 2012 Author #5 Share Posted April 12, 2012 If you PM me with the details i can update your account for you. Excellent! Thanks Saru... Link to comment Share on other sites More sharing options...
Saru Posted April 12, 2012 #6 Share Posted April 12, 2012 No problem. Link to comment Share on other sites More sharing options...
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