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Still Waters

The woman who's the queen of complaints

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The day Ingrid Stone wrote her very first letter of complaint is ingrained on her memory.

It was penned after a trip to the funfair in Torquay, during which the then eight-year-old was entranced not by the bumper cars or candyfloss, but by a small, brown teddy bear hanging behind the shooting range.

The letter was the start of what’s become a one-woman campaign against poor service — which has seen Ingrid become one of the most successful complainers in Britain.


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