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acute

UK Lottery app HELP please

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acute
Posted (edited)

Hello fellow UM'ers!

I recently signed up to be able to play the UK Lotto and Euromillions games online, for which you have to be "physically located in the UK or Isle of Man".

Everything was working well for a couple of weeks, but now I am unable to play, because the app can't confirm my location.

Location Services are enabled on my Android phone, and the permission is granted in the app's settings. (Other apps are finding my location without a problem)

If you have any suggestions, I am all ears! (or eyes)

 

Edited by acute

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Piney
12 minutes ago, acute said:

If you have any suggestions, I am all ears! (or eyes)

 

"A lottery is just a tax on the stupid"--Brian the Dog :lol:

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acute
3 minutes ago, Piney said:

"A lottery is just a tax on the stupid"--Brian the Dog :lol:

You mean Brian Griffin?

I'm not taking financial advice from a pot-smoking alkie!

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ouija ouija

Stand aside! Step back, please. 'Computers, Gaming & the Internet' expert coming through! :w00t:  

Now then, what seems to be the problem? Okay, what's an 'app'? :unsure:

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acute
9 minutes ago, ouija ouija said:

Stand aside! Step back, please. 'Computers, Gaming & the Internet' expert coming through! :w00t:  

Now then, what seems to be the problem? Okay, what's an 'app'? :unsure:

An app is a software application.

Software is lines of computer code processed by your smartphone to enable it to perform certain tasks.

Ok..... A smartphone is a mobile/cellphone with an internet browsing feature.

The internet is...

 

Oh, forget it, I'll walk to the shop and buy a Lotto ticket.

 

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Piney
34 minutes ago, ouija ouija said:

Now then, what seems to be the problem? Okay, what's an 'app'? :unsure:

A spotted horse.

https://en.wikipedia.org/wiki/Appaloosa

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Vlad the Mighty

This is probably because it doesn't believe that the West Midlands exists. It probably believes it's like Middle Earth, or Narnia.

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acute
3 minutes ago, Vlad the Mighty said:

This is probably because it doesn't believe that the West Midlands exists. It probably believes it's like Middle Earth, or Narnia.

In that case, I will take a walk to Bell End.

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Piney
1 minute ago, acute said:

In that case, I will take a walk to Bell End.

Bag End :tu:

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seanjo
2 hours ago, acute said:

Hello fellow UM'ers!

I recently signed up to be able to play the UK Lotto and Euromillions games online, for which you have to be "physically located in the UK or Isle of Man".

Everything was working well for a couple of weeks, but now I am unable to play, because the app can't confirm my location.

Location Services are enabled on my Android phone, and the permission is granted in the app's settings. (Other apps are finding my location without a problem)

If you have any suggestions, I am all ears! (or eyes)

 

Do you have a cover with a magnetic clasp?

 

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ouija ouija
1 hour ago, Piney said:

Yes, Appaloosas are beautiful :) Image result for appaloosa horses

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ouija ouija
22 minutes ago, seanjo said:

Do you have a cover with a magnetic clasp?

 

*eyebrows shoot up* You sound like someone who knows what he's talking about! 

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Piney
7 minutes ago, ouija ouija said:

Yes, Appaloosas are beautiful :) 

Crazy as **** too! :tu:

:lol:

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toast

Dont use a Lottery app, because:

Quote

Couple FUMING after missing out on £35million lotto win due to glitch on Lottery App

A COUPLE were left flabbergasted after having missed out on a £35 million lottery win - because of a GLITCH on the Lottomobile app.

link

 

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acute
1 hour ago, seanjo said:

Do you have a cover with a magnetic clasp?

The problem can't be the clasp, because Google Maps found my location from scratch.

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acute
19 minutes ago, toast said:

Dont use a Lottery app, because:

Yes, I saw that article. :tu:  I do want to close my account and delete the app, but I am owed two free plays.

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seanjo
4 minutes ago, acute said:

The problem can't be the clasp, because Google Maps found my location from scratch.

Still, take it out of the cover and retry.

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seanjo
1 hour ago, ouija ouija said:

*eyebrows shoot up* You sound like someone who knows what he's talking about! 

Don't be fooled...I had the same problem, it was the magnet interfering with the gubbins.

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acute
15 minutes ago, seanjo said:

Still, take it out of the cover and retry.

I've tried it, but no joy.

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Chortle
17 minutes ago, seanjo said:

Don't be fooled...I had the same problem, it was the magnet interfering with the gubbins.

Had a similar experience except my gubbins was interfering with the doohicky. Solved it with a magnet.

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Mark One

Do you have a virus scanner running on your Android device?  They can block correct use of things which they class as suspicious (or require a conformation from you)

I would do a virus scan anyway, you never know - a gremlin may have crept inside and starting masking/moving your location parameters.

Contact the App supplier too (doesn't make such Apps that inviting though)

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Timothy
Posted (edited)

@acute, maybe your location glitched and ‘jumped’ out of the UK/Isle of Man, causing the app to think you’re outside of the physical location and somehow locking the app?

Have you tried completely deleting and reinstalling the app? Or have you tried it on another device with your login details?

This shouldn’t have to be he solution, but on an Android you could also use a VPN to show you’re somewhere else in the UK/Isle of Man that it’ll accept. Here’s a pretty good and recent article on how to do it: http://www.androidpit.com/how-to-install-incompatible-apps-or-region-restricted-apps-on-android%3famp=true

Edited by Timothy
Typo
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Timothy
On 04/08/2018 at 2:03 AM, toast said:

Dont use a Lottery app, because:

https://www.*** blocked ***/news/uk/630682/Couple-missing-lotto-jackpot-glitch-APP

From the article it sounds like they just weren’t tech savvy and didn’t actually purchase the ticket at all. Also it was 2 1/2+ years ago, so any major software bugs should have been ironed out. 

The draw closed at 7:30pm, they tried to buy a ticket first after 7:00pm, didn’t have enough funds, tried to top up and then thought they purchased the ticket, didn’t check for confirmation of purchase etc. Unless there’s a better/more detailed article, I think they just f’d up.

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acute

I have decided to close my lottery account, and go back to old-skool paper tickets.

Thank you for all the suggestions. :tu:

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ExpandMyMind
On 03/08/2018 at 1:48 PM, Piney said:

"A lottery is just a tax on the stupid"--Brian the Dog :lol:

A bit different in the UK. Our winnings aren't taxed. No gambling winnings are taxed.

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