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Bedridden 98-year-old woman billed £215 a month for water


Eldorado
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A bedridden 98-year-old woman was billed £215 a month for water after “heavy usage” which was later found to be caused by a leak, and told if she failed to pay she risked having a bad credit record shared with other firms.

Estelle Mendoza, who has dementia and is on NHS end-of-life care, was warned by Thames Water she had used the equivalent of more than a million cups of tea between September 2021 and March this year. Her direct debit was previously £33 a month.

Thames Water failed to realise that the home in Ilford, Essex, where Mendoza has lived since 1948, had a possible water leak. It is claimed the company then gave her an impaired credit score over the mounting bills.

https://www.msn.com/en-gb/news/uknews/thames-water-bills-woman-98-for-enough-water-to-make-1m-cups-of-tea/ar-AA12L9au?

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3 hours ago, Eldorado said:

A bedridden 98-year-old woman was billed £215 a month for water after “heavy usage” which was later found to be caused by a leak, and told if she failed to pay she risked having a bad credit record shared with other firms.

Estelle Mendoza, who has dementia and is on NHS end-of-life care, was warned by Thames Water she had used the equivalent of more than a million cups of tea between September 2021 and March this year. Her direct debit was previously £33 a month.

Thames Water failed to realise that the home in Ilford, Essex, where Mendoza has lived since 1948, had a possible water leak. It is claimed the company then gave her an impaired credit score over the mounting bills.

https://www.msn.com/en-gb/news/uknews/thames-water-bills-woman-98-for-enough-water-to-make-1m-cups-of-tea/ar-AA12L9au?

It costs more than that in the UK to take someone to Court and get a judgement against them that would result in a hit to their credit score.

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'A bedridden 98-year-old woman was billed £215'

Strange. A charity told me they could supply a whole village in Africa for £2 a week. 

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