Woman, 91, loses account and pension after Barclays declares her dead

[Still Waters]

An elderly widow was cut off from her money for three months and lost her phone line and energy supply when a banking error by Barclays marked her as deceased.

Ninety-one-year-old Marjorie Roper* discovered that her pension and benefits payments had been stopped and her direct debits cancelled after a Barclays agent recorded that she had died and closed her account.

The nightmare began in November when Roper informed Barclays that her husband had died. She asked for his name to be removed from their joint account and replaced with that of her daughter, Mary*, who has third-party access to her account. Instead, she was marked as deceased and the account was closed. Her pension and benefit payments were returned to the Department for Work and Pensions and her direct debits were stopped.

https://www.theguardian.com/money/2023/mar/07/barclays-dead-pension-bank-account-phone-energy

[Eldorado]

How can you confuse "My husband has died" with "Both my husband and I have died."?

[Susanc241]

Sigh…….Another case of the computer says no.  I despair, I really do.