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Analogue switch-off: BT customers left for weeks without a landline

Still Waters

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BT customers who have been moved to the controversial Digital Voice system have described being left for weeks and even months without a working landline, and then been sent bills for fixing the problem.

Despite a growing opposition to the change, from December 2025 all the old but reliable analogue telephone lines that many f us have grown up with are to be switched off.

Instead, households and businesses will all be required to make calls digitally over the broadband network. The move is highly controversial because it will mean that when there is a power cut – a frequent occurrence in many rural areas – the landline phone will no longer work.

This is set be a huge problem for the still high number of people who live without a decent mobile signal, and for older people who rely on alarms that they can trigger if they have a fall.


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